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Tricky Conversations—The Costs of Avoiding Them Are Huge!

    Home Communication Tricky Conversations—The Costs of Avoiding Them Are Huge!

    Tricky Conversations—The Costs of Avoiding Them Are Huge!

    By Carolyn Stevens | Communication, Conflict Management/Tough Conversations, Feedback | 0 comment | 7 September, 2019 | 17

    Almost every day I hear a leader describe their unhappiness about a team member’s performance or behaviour.

    But when I ask the leader how candid they’ve been with their team member about it, the leader so often says, “Well, I haven’t actually had a chance to talk with them about it yet.”


    That’s When My Alarm Bell Rings

    When I ask, “Given your dissatisfaction with your team member, what’s stopped you from making having a candid conversation a priority?“

    Typically the leader’s says, “To be honest, because I don’t want them to be offended or upset, I haven’t known what to say.” (Beware, I’m going to take a tough stance here!)

    In my mind, putting off speaking with your team member about their performance or behaviour is simply not good enough—it’s certainly not what great leaders do.

    When you’re thinking about a team member in a negative way but haven’t had an authentic conversation with them—will you do a 180-degree turn with your finger? Will you point your finger inwards and ask yourself, “What is stopping me from communicating candidly with them?“


    Why Is Avoiding Giving Team Members Candid Feedback So Prevalent?

    I understand you have good reasons to sidestep being candid with your team member:

    • You’re experiencing tough time pressures. There aren’t too many leaders these days who’re on top of their To Do list. Most of you are running from meeting to meeting with barely time to “scratch yourself” between them.

    • Giving feedback can be an uncomfortable thing to do—particularly if you don’t have a proven model to help you.
    But hang on, let’s look at what’s actually happening…
     
    If you’re one of the many leaders who’s not giving enough feedback to people in your team, I have an inkling that you’re putting your own discomfort with difficult conversations ahead of both:

    • Your organisation’s needs to maximise it’s results, and
    • Your team member’s need to perform effectively.
     

    The Costs Of Not Giving Candid Feedback

    Regardless of your organisation’s and your team member’s needs, there’s another very real cost when you’re not candid with a team member…
     
    You beat yourself up when you avoid confronting a tricky situation—consciously or unconsciously. Yep, avoiding dealing with something has a huge negative impact on your self-esteem and confidence.


    Your Call to Action

    A “tricky situation” doesn’t have to be a tricky situation!

    The difference between a novice and an expert is that an expert has a schema, a template to work to, and the novice doesn’t.

    Find a template, get a coach, learn how to confidently have candid, supportive, connecting conversations that make a positive difference to your team member, your organisation and your leadership.

    I’m here to help if you need me.

    You’ll wonder why you didn’t confront the problem months ago :-).

       


    “Carolyn’s authenticity and candour impressed me immediately and her wealth of experience
    gave me complete confidence in her abilities. She has helped me unleash my true capability and leverage skills to be a more effective leader.”

    —Senior Leader, Aviation Industry

      ______________________________________________________________________________

    Carolyn’s best-seller book is available on amazon.com.au:

    “Confident, Candid & Courageous —10 Vital Strategies for Ambitious But Frustrated Female Leaders”

    ______________________________________________________________________________

    About the Author:

    For more than 25-years, Carolyn Stevens has helped leaders flourish and become more confident, more courageous and impressively influential (including those who’ve previously struggled to confront difficult situations, let alone persuasively deal with them).

    She also specialises in helping ambitious but frustrated female leaders remove their stumbling blocks and accelerate their careers.

    Carolyn is authentic and results-oriented. She’ll draw on an eclectic array of approaches, tools and techniques to suit your situation.

    She’s never too busy to talk to you if you’re in a hurry to boost your success. Same goes for leaders you refer.

    Email if you’d like to arrange a time to chat: carolyn@leadingperformance.com.au

    ______________________________________________________________________________

    authentic, avoiding, candour, confronting difficult situations, dealing with difficult conversations, difficult conversations, feedback, people leadership, tricky conversations

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