Brenè Brown has got me thinking, again… You’ll agree that truly impressive leaders think and behave differently to run-of-the-mill leaders. This is especially so when they give developmental feedback. After all, developmental feedback, when delivered effectively, has a positive impact on a team member’s performance—which has a positive impact on the team’s results—which frequently has

Almost every day I hear a leader describe their unhappiness about a team member’s performance or behaviour. But when I ask the leader how candid they’ve been with their team member about it, the leader so often says, “Well, I haven’t actually had a chance to talk with them about it yet.” That’s When My

Here’s another Seth Godin beauty… “Better than it needs to be. Why not? Why not make it more generous, more fair, more insightful than it needs to be? Why not deliver the service with more flair, more care and more urgency? Why not do it because you can, not because you have to…” Just imagine,

  I expect you’ll be fascinated, perhaps even concerned, by the following article. It describes research on how emotional intelligence declines significantly as a leader climbs the corporate ladder. The results weren’t what I was expecting—and probably not what you’re expecting either. It tells us that CEOs, on average, have the lowest EQ in the

There’s a lot of research these days about how important it is to your leadership success that you think and speak optimistically about your future and the future of your organisation. But so many glass-half-empty leaders are unwittingly derailing their teams. Richard E. Boyatzis (Professor of organisational behaviour, cognitive science and psychology) is an expert