I can’t say this better than Seth Godin did: “We Have Limits… There are challenges, limited resources, people or organisations working against you. Your knee hurts, the boss is a jerk, the systems are down.   We Have Opportunities… There are opportunities, new sources of leverage and ideas just waiting to be embraced. You can

Listening without an intent (that is, your sole purpose, your only immediate outcome, is to hear what the other person’s saying) takes guts. It takes courage. And it takes patience. Listening-without-intent also takes practice. Think about it… How often are you currently “listening while waiting to speak?” Or “listening to understand”? Or “listening with the

I appreciate you taking the time to read this bulletin  Some leaders have it embedded in their DNA to let others know that they appreciate them—and for other leaders it’s a learned skill. Regardless of your genetics, let’s look at why thanking a team member, or anyone really, is a hugely impactful habit to develop.

It Was Clear That The Two In The Next Meeting Room Were In Trouble… Overhearing was inevitable from my adjacent room—and things weren’t going well for them! Interestingly, when you only hear the voice it’s so easy to notice the underlying attitudes, isn’t it? The flavor of their communication, especially the bad habits they’d both

The leaders we admire and align with are the leaders that we trust—and, when it comes to cranking up engagement, having your team members trust you is THE number one essential. It’s therefore essential that you’re alert to these two key ways you can immediately kill off your team members’ trust in you: Being emotionally